Any and all personal information collected by Innova will be kept strictly confidential and will not be sold, rented, loaned, or otherwise disclosed to any outside third-party without consent. Any and all information provided by you, or by your vehicle service provider, or by your vehicle will be held with the utmost care and only used to further our ability to help you and others with current and future vehicle health issues, as described below.


Several sections of the mobile application provided by Innova (“the APP”) and the website(s) used to provide Innova’s diagnostic services (“the Website”) request and collect personal identifiable information, such as your e-mail address, name, home or work address or telephone number, and credit card information. That information will only be used as allowed herein. Your personal identifiable information will NOT be sold, reused, rented, loaned, or otherwise disclosed without authorization.

We also collect other aggregated information such as your Internet Protocol (IP) address to help diagnose problems with our systems and ensure the safety and security of our customers and website visitors. During your visit we monitor your experience by collecting additional data, including duration of visit, web browser type and version, operating system, referring sites, type of product used, and other web browsing behaviors and statistics. This information is exclusively used internally for system improvements and to better serve our customers and website visitors.


As part of the diagnostic evaluation provided by the APP and the Website, Innova collects information from your vehicle that identifies and indicates the operating condition of your vehicle. That information is compared to other stored information collected from similar vehicles and other reference materials to help identify any defects in your vehicle, to derive the most likely fix to remedy the defects, to identify parts and labor needed to repair the identified defects in your vehicle and to permit you to engage independent service providers to implement such repairs. Your vehicle information is anonymized and permanently merged with our stored diagnostic information to further enhance our ability to identify and derive fixes for current and future defects in your vehicle and similar vehicles that we may later service. Your anonymized vehicle information may also be used by affiliated and unaffiliated third parties in the United States or other countries as part of generalized statistical analysis for evaluating vehicle condition data and generating predictive diagnostic reports for predicting defects in various make/model vehicles, such as the CarMD® Vehicle Health Index.


Any information or material that you may upload onto this Website (User Generated Content) is not confidential or proprietary. You grant, and warrant that you have the right to grant to Innova, its affiliates, distributors and suppliers, a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner of media now or later developed for any purpose, commercial, advertising or otherwise, including the right to store translate, display, perform, reproduce, modify, create derivative works, sub-license, distribute, assign and commercialize without any payment due to you.

If you use a Public Area of the Website or software application, such as the discussion board, chat room, blog, bulletin board or testimonial form, you are solely responsible for your own communications, the consequences of posting those communications and your reliance on any communications found in the Public Areas. You will not post any content which you are not properly authorized to post and will indemnify and hold Innova, along with its affiliates, distributors and suppliers harmless for any consequences arising from your breach of this provision. Innova’s Policies and Procedures respecting copyright infringement allegations are available at Innova also reserves the right to delete, edit, or omit any offensive comments posted at any such public areas of the Website.


Any personal identifiable information and other information provided by you or your vehicle service provider will only be used as authorized herein. Any personal information provided to Innova can and may be used in the following ways:

  • To communicate with you by electronic means to your mobile device
  • To monitor your use of the app and the website
  • To ensure a safe and secure web browsing experience
  • To improve the content and service of our website
  • To improve our product and brand experience
  • To support customer questions regarding any of the products offered in this website
  • To alert you of new products, special offers and other information related to car repair and maintenance; and
  • To process payments and service our accounts;

You have the right to modify or delete any and all personal information that you have provided by logging into your account or by directly contacting us, toll free, at 1-800-544-4124.


The website and the APP may provide links to third-party web sites. Innova does not endorse the content on any such third-party websites, nor is Innova responsible for the content of linked third-party websites. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such third-party websites.


A cookie is a text file that is placed on your hard disk by an Internet web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

The APP and the Website collect “cookie” information to personalize your browsing experience and to provide you better service and information about your needs and interests. Most web browsers can accept or decline “cookies”. Popular browsers such as Microsoft® Internet Explorer, Apple® Safari, Mozilla Firefox®, Google® Chrome, and Netscape® automatically accept cookies, but you can modify their setting to decline cookies if you desire. Some third party websites use cookies to provide an interactive experience, so if you choose to decline cookies you may not be able to view all features on those websites.


All information collected by our server is protected through a 128-bit encryption firewall, which prevents outside visitors from collecting any information about you. Internally, the information is redirected and stored in a secure and isolated server that is only accessible by authorized personnel.


The websites may offer some services that allow you to record and store information in a password-protected area. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your passwords or accounts. You grant Innova, and all other persons or entities involved in the operation of the APP and the website, the right to transmit, monitor, retrieve, store, and use your stored information in connection with the operation of the APP and the website. Innova does not assume any responsibility or liability for any information you store.


This Privacy Policy may be updated from time to time. If we make any material changes to the Privacy Policy, we will post the notice of the changes and the updated Privacy Policy on the websites, along with its effective date, and will provide other notifications as required by law.

If you do not agree with the proposed changes to the Privacy Notice, you should discontinue your use of the Website and the APP. Your continued use of the Website or the APP after we have posted changes to the Privacy Notice will indicate that you agree that your information can be collected and processed in accordance with the updated Privacy Notice.


Clicking on the “Accept” icon constitutes acceptance of the foregoing terms and conditions of this Innova Privacy Policy.