30-Day Money-Back Guarantee

We want you to be fully satisfied with every item that you purchase from Innova Electronics. If you are not satisfied with a product that you have purchased, you may return the item within 30 days from the order delivery date for a full refund of the purchase price, minus shipping, handling, or other charges.

Return Conditions

  • A return authorization must be requested within 30 days from the order being delivered.
  • Product must be in new or unused condition, with all original product inserts and accessories.

Return Process

  • If you purchased our products from Amazon, please use the Amazon Order/Return page to request a return.
  • If you purchased our products from TikTok Shop, please use the TikTok Shop Order page to request a return.
  • If you purchased our products from, please follow the steps below for return:

1. Contact Customer Service: Reach out to our customer service team at +1 800-544-4124 (Monday to Friday 6am-6pm PST excluding National Holidays) to initiate the return process. Please have your order ID number, delivery address, and zip code on hand before you call.

2. Receive Your Return Authorization: You will receive a Reference Number and it is crucial for processing your return. Please make sure the Reference Number is printed outside of the return box.

3. Prepare Your Package: Carefully package the product in its original packaging with all accessories and inserts. Include a slip with the following information inside the return box: (1) Order ID (2) Reference Number (3) First Name / Last Name (4) Return Address (5) Email (6) Phone Number

4. Ship the Product: Follow the return instructions we sent via email and ship the product back to the address below:

Innova Electronics
17352 Von Karman Ave Irvine, CA 92614
Reference # XXXXXX

5. Refund Processing: We will inspect the product once we receive it to make sure it meets the Return Conditions mentioned above, then we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to be reflected in your account.

Need Help?

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team at