Protection Plans

Protect Your Investment with InnovaCare+

Express replacement, priority support, and cable coverage for your Innova tools. Add the +Accident Protection add-on to also cover drops, spills, and accidental damage.

Available for any Innova product over $90. Coverage begins after the standard 1-year manufacturer warranty.

⚠️ Coverage applies to ONE product per plan. If your original order included multiple items, only the highest-priced product is covered.

2-Year

Essential coverage

$59

one-time payment

$29.50/yr

  • Mechanical defect protection
  • Express replacement shipping
  • Priority customer support
  • Cable replacement included
  • Priority claim processing
Most Popular

3-Year

Best value

$69

one-time payment

$29.50/yr $23.00/yr

Save 22%
  • Mechanical defect protection
  • Express replacement shipping
  • Priority customer support
  • Cable replacement included
  • Priority claim processing

5-Year

Maximum coverage

$89

one-time payment

$29.50/yr $17.80/yr

Save 40%
  • Mechanical defect protection
  • Express replacement shipping
  • Priority customer support
  • Cable replacement included
  • Priority claim processing
Flexible

Monthly

Full coverage subscription

$4.99

per month

Cancel anytime

Accident Protection Included
  • Mechanical defect protection
  • Accidental damage (drops, spills)
  • Express replacement shipping
  • Priority customer support
  • Cable replacement included
  • Cancel anytime — no commitment

Express replacement, priority support, and cable coverage for your Innova tools. Add the +Accident Protection add-on to also cover drops, spills, and accidental damage.

Available for any Innova product over $90. Coverage begins after the standard 1-year manufacturer warranty.

⚠️ Coverage applies to ONE product per plan. If your original order included multiple items, only the highest-priced product is covered.

Real-world coverage

When things go wrong,
we've got your back.

Life in the garage is messy. InnovaCare+ is there when you need it most.

Available only with the + Accident Protection add-on

Dropped It?

From the hood. Off the toolbox. Down the steps. We'll make it right.

Covered

Coffee Spill?

Soaked in coffee, soda, or worse. Submit a claim and we'll sort it out.

Covered

Cable Snapped?

OBD2 cables wear out with heavy use. We'll ship you a new one, free.

Covered

All covered — no deductibles, no hoops to jump through.

Compare coverage

What's covered with each plan

Standard InnovaCare+ vs. with the optional +Accident Protection add-on.

Coverage InnovaCare+ + Accident Protection
Mechanical defect protection
Express replacement shipping
Priority customer support
Cable replacement
Priority claim processing
Accidental drops & falls —
Liquid damage & spills —
Electrical surge protection —
Cracked screen from accidents —
What customers say

Trusted by customers nationwide

Real stories from real Innova users.

"InnovaCare+ saved my 5610 after a slip in the shop. Replacement showed up in two days."

Mike R.
Phoenix, AZ

"Worth every penny. Cable broke and they shipped a new one with no hassle."

Sarah T.
Austin, TX

"Dropped my scanner from a ladder. They replaced it without any questions."

Carlos M.
Miami, FL

"Their phone support actually knows the products. Fixed my issue in five minutes."

David L.
Seattle, WA

"Coffee disaster ruined my scanner. New one arrived faster than I expected."

Jennifer K.
Columbus, OH

"The peace of mind alone is worth it. Never want to be without coverage."

Tony P.
Nashville, TN

"Bought monthly so I can cancel if I don't need it. Great flexibility."

Rachel W.
Denver, CO

"Filed my first claim last week. Whole process took less than ten minutes."

James B.
Charlotte, NC

"Best investment for my mobile mechanic business. Use it almost daily."

Maria H.
San Diego, CA
Filing a claim

How to redeem InnovaCare

Three simple steps. No paperwork.

1

Locate your Order ID

Search your inbox for your Innova order confirmation email and copy the Order ID.

2

Email us

Send an email to customercare@innova.com with your Order ID and a brief description of what's wrong with your Innova product.

3

We take care of it

If your claim is valid, we'll send a replacement cable, fix your screen, or replace your entire product. We cover all shipping costs.

Questions

Common questions about InnovaCare+.

The base InnovaCare+ plan covers mechanical defect protection, express replacement, priority customer support, cable replacement, and priority claim processing. Accidental damage (drops, spills, surges, and other accidents) is only covered if you add the + Accident Protection add-on at checkout.
The + Accident Protection add-on extends your InnovaCare+ plan to cover accidental damage — drops, spills, liquid damage, electrical surges, and other unexpected accidents. It's an optional add-on that costs +$30 on one-time plans. The Monthly plan includes Accident Protection automatically at $4.99/mo. Without the add-on (or a Monthly plan), accidental damage is not covered.
Every Innova product comes with a standard 1-year manufacturer warranty. InnovaCare+ kicks in after that warranty ends, so a 2-Year plan effectively gives you 3 years of coverage from your original purchase date (1 year manufacturer + 2 years InnovaCare+), and so on.
All Innova OBD2 diagnostic scanners priced at $90 or above, purchased from innova.com or Amazon within the last 2 years.
Yes. Purchase InnovaCare+ any time within two years of buying your Innova tool.
Contact customer service with your InnovaCare+ Order ID. Email us at customercare@innova.com or call +1 (800) 544-4124.
All InnovaCare+ purchases are final and non-refundable. The only exception: if we verify your original Innova order and find it ineligible for coverage, we'll automatically issue a full refund and notify you by email — no action needed on your part.

InnovaCare+

Comprehensive protection for your Innova diagnostic tools.

Where did you purchase your Innova product?

We need this to verify your eligibility.

Not Eligible

InnovaCare+ is currently available for products purchased from www.innova.com or Amazon only.

Don't have an Innova product yet? Shop the CarScan Pro 5610 and add the extended warranty at checkout.

Shop CarScan Pro 5610

When did you purchase your product?

Coverage is available for purchases within the last 2 years.

Eligible for purchases on or after .

Purchase date must be within the last 2 years.

What's your order ID?

We'll use this to verify your purchase.

Find this in your order confirmation email.
Heads up: If your order included multiple products, InnovaCare+ will only cover the single highest-priced product from that order — not the whole order.

What's your email address?

Your receipt and confirmation will be sent here.

You're eligible!

Your InnovaCare+ receipt will be sent to after checkout.

Important: Please use this same email during checkout so we can match your order.
PlanInnovaCare+
Term
Total
All InnovaCare+ purchases are final and non-refundable. The only exception: if we verify your order and find it ineligible, we'll automatically refund you in full.

By proceeding, you agree that Innova will verify the validity of your order.